RETURN AND EXCHANGE POLICY
Last Updated: 11/15/2025
Thank you for shopping at https://monteroplay.com
If, for any reason, you are not completely satisfied with your purchase, we invite you to review our Policy.
Just so you know, the following terms apply to any products you purchased from us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by you to purchase Goods from us.
Service refers to the Website.
Website refers to My Site, accessible from https://monteroplay.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE, which are subject to the following terms:
Products purchased from the Physical Stores can be returned. All Items are eligible for return, exempt the products that are: Digital items
REFUND POLICY
To be eligible for a refund, you must return the goods within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.
- Product must have the receipt or proof of purchase.
EXCHANGE POLICY
The product can be exchanged for a different size or colour, provided that the variation is available. Customers can exchange items within 30 days. Exchanges exceeding 30 days will not be processed.
To be eligible for exchanges, make sure that the following conditions are met:
- Product must be returned in its original packaging
You are required to ship the product back for inspection and replacement.
Your exchange product will be processed once you've received the items and the conditions are confirmed.
You are entitled to exchange the item once. Provided that all conditions in the Exchange Policy are met.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:
Email Address: service@monteroplay.com
You will be updated on their Return Status via EMAIL, provided their contact information is recorded with us.